Shipping & Returns

Order Processing Time

After your payment is successfully completed, we usually process your order within 1-3 business days.

Processing may take slightly longer during holidays, promotional periods, or high order volume. If we need to confirm your address, payment details, or inventory status, we may contact you by email.

Free Standard Shipping

Linzore currently offers free standard shipping on orders. No additional standard shipping fee is charged at checkout.

Once your order is confirmed, we will arrange shipment through our carrier partners.

Estimated U.S. Delivery Time

For U.S. orders, standard delivery is usually estimated at 5-10 business days after shipment.

This is an estimated delivery window, not a guaranteed delivery date. Actual delivery time may vary because of carrier processing, weather, holidays, address issues, local delivery conditions, or other factors outside our control.

Tracking Information

After your order ships, you will receive a shipping confirmation email with tracking information.

Tracking numbers often need 24-72 hours to show updates after the package is handed to the carrier. If tracking is not updating yet, please allow time for the carrier to scan the package.

Incorrect or Incomplete Shipping Address

Please review your shipping address carefully before placing an order. If an incorrect or incomplete address causes delivery delays, failed delivery, return, or delivery to the wrong location, Linzore may not be able to take responsibility for the issue.

If you notice an address mistake, contact us as soon as possible at support@linzore.com. We will try to help, but address changes cannot be guaranteed once an order has entered processing or has shipped.

Shipping Delays

If your package is delayed, contact us and we will help check the shipping status.

Delays caused by carrier processing, weather, holidays, incorrect addresses, local delivery issues, or other uncontrollable circumstances may affect the final delivery date. We will do our best to assist, but we cannot fully control carrier delivery progress.

Marked Delivered but Not Received

If tracking shows delivered but you cannot find the package, please first check your mailbox, front door, building front desk, property office, household members, roommates, neighbors, and any delivery photo or signature information provided by the carrier.

If you still cannot locate the package, contact us as soon as possible and we will help you look into the issue.

Lost or Abnormal Shipment

If a package has no tracking update for an unusually long time or appears to be lost in transit, please email support@linzore.com.

We will review the carrier information and provide an appropriate solution based on the actual shipping status.

Order Processing Delays

If we are unable to ship your order within the estimated processing time, we will contact you by email with the order status and available options.

Order Cancellation

If your order has not yet been processed or shipped, you may contact us to request cancellation and a refund.

Email support@linzore.com with your order number, order email, and cancellation reason. If the order has already entered processing, packing, or carrier handoff, we may not be able to cancel it.

7-Day Returns After Delivery

For eligible items, you may request a return or exchange within 7 days after delivery, based on the delivery date shown by the carrier tracking record.

To qualify, contact support@linzore.com within the 7-day window and make sure the item meets the condition, hygiene, and authorization requirements below. Requests made after 7 days may not be accepted.

Damaged, Wrong, or Missing Items

If your item arrives damaged, defective, incorrect, or missing from the order, please contact us within 7 days of delivery.

Please include your order number, order email, a description of the issue, clear photos of the item, photos of the outer packaging, and a photo of the shipping label.

After confirmation, we may offer a suitable solution such as replacement, exchange, partial refund, or full refund depending on the situation.

Return Condition Requirements

To qualify for an approved return or exchange, the item must be unworn, unused, and in its original condition.

• No scratches, wear, deformation, or damage.
• No signs of perfume, lotion, cosmetics, or other use.
• Original packaging, jewelry box, pouch, tags, certificates, and included accessories must be returned together.

If the returned item does not meet these requirements after inspection, Linzore may be unable to process a refund or exchange.

Earrings and Pierced Jewelry

Earrings and other pierced jewelry involve personal hygiene. Except in cases of product quality issues, wrong items, or missing items, earrings that have been tried on or worn are generally not eligible for return or exchange.

Unauthorized Returns

Please do not send items back without confirmation from Linzore customer support.

Packages returned without authorization or sent to the wrong address may not be identifiable, accepted, or processed. In those cases, we may be unable to issue a refund or exchange.

Package Refusal

If there is an issue during delivery, please contact us first for assistance.

Refusing a package after shipment does not automatically count as a successful return. Refusal for personal reasons may cause failed return, added costs, delays, or package loss. We recommend accepting the package and contacting us promptly if there is a problem with the item.

Return Shipping Costs

Linzore offers free standard shipping on orders. If a return is approved for personal reasons, return shipping costs, taxes, duties, and related fees are usually the customer's responsibility. If the issue was caused by Linzore, we will provide a reasonable after-sales solution based on the situation.

Refund Processing Time

If your refund is approved, the refund will be issued to the original payment method.

After a refund is submitted, banks or payment providers usually need 5-10 business days to complete the posting process. The exact timing depends on your bank or payment provider.