Linzore Policies
Thank you for choosing Linzore. We want every U.S. customer to feel confident before and after placing an order, so we have separated our shipping information from our return and refund policy below.
If you need help with an order, email us at support@linzore.com and include your order number so we can assist you faster.
After your payment is successfully completed, we usually process your order within 1-3 business days.
Processing may take slightly longer during holidays, promotional periods, or high order volume. If we need to confirm your address, payment details, or inventory status, we may contact you by email.
Linzore currently offers free standard shipping on orders. No additional standard shipping fee is charged at checkout.
Once your order is confirmed, we will arrange shipment through our carrier partners.
For U.S. orders, standard delivery is usually estimated at 5-10 business days after shipment.
This is an estimated delivery window, not a guaranteed delivery date. Actual delivery time may vary because of carrier processing, weather, holidays, address issues, local delivery conditions, or other factors outside our control.
After your order ships, you will receive a shipping confirmation email with tracking information.
Tracking numbers often need 24-72 hours to show updates after the package is handed to the carrier. If tracking is not updating yet, please allow time for the carrier to scan the package.
Please review your shipping address carefully before placing an order. If an incorrect or incomplete address causes delivery delays, failed delivery, return, or delivery to the wrong location, Linzore may not be able to take responsibility for the issue.
If you notice an address mistake, contact us as soon as possible at support@linzore.com. We will try to help, but address changes cannot be guaranteed once an order has entered processing or has shipped.
If your package is delayed, contact us and we will help check the shipping status.
Delays caused by carrier processing, weather, holidays, incorrect addresses, local delivery issues, or other uncontrollable circumstances may affect the final delivery date. We will do our best to assist, but we cannot fully control carrier delivery progress.
If tracking shows delivered but you cannot find the package, please first check your mailbox, front door, building front desk, property office, household members, roommates, neighbors, and any delivery photo or signature information provided by the carrier.
If you still cannot locate the package, contact us as soon as possible and we will help you look into the issue.
If a package has no tracking update for an unusually long time or appears to be lost in transit, please email support@linzore.com.
We will review the carrier information and provide an appropriate solution based on the actual shipping status.
If we are unable to ship your order within the estimated processing time, we will contact you by email with the order status and available options.
If your order has not yet been processed or shipped, you may contact us to request cancellation and a refund.
Email support@linzore.com with your order number, order email, and cancellation reason. If the order has already entered processing, packing, or carrier handoff, we may not be able to cancel it.
After an order has shipped, refund or exchange requests for personal reasons may be reviewed based on order status, product condition, and shipping status, and may not always be accepted if there is no product quality issue, wrong item, or missing item.
Personal reasons may include changing your mind, ordering the wrong size, personal preference differences, no longer wanting the item, or entering an incorrect shipping address.
If your item arrives damaged, defective, incorrect, or missing from the order, please contact us within 7 days of delivery.
Please include your order number, order email, a description of the issue, clear photos of the item, photos of the outer packaging, and a photo of the shipping label.
After confirmation, we may offer a suitable solution such as replacement, exchange, partial refund, or full refund depending on the situation.
If we approve a return or exchange in a special case, the item must be unworn, unused, and in its original condition.
If the returned item does not meet these requirements after inspection, Linzore may be unable to process a refund or exchange.
Earrings and other pierced jewelry involve personal hygiene. Except in cases of product quality issues, wrong items, or missing items, earrings that have been tried on or worn are generally not eligible for return or exchange.
Please do not send items back without confirmation from Linzore customer support.
Packages returned without authorization or sent to the wrong address may not be identifiable, accepted, or processed. In those cases, we may be unable to issue a refund or exchange.
If there is an issue during delivery, please contact us first for assistance.
Refusing a package after shipment does not automatically count as a successful return. Refusal for personal reasons may cause failed return, added costs, delays, or package loss. We recommend accepting the package and contacting us promptly if there is a problem with the item.
Linzore offers free standard shipping on orders. If a return is approved for personal reasons, return shipping costs, taxes, duties, and related fees are usually the customer's responsibility. If the issue was caused by Linzore, we will provide a reasonable after-sales solution based on the situation.
If your refund is approved, the refund will be issued to the original payment method.
After a refund is submitted, banks or payment providers usually need 5-10 business days to complete the posting process. The exact timing depends on your bank or payment provider.
Email us at support@linzore.com with your order number and a short description of the issue. We will review your message and help with shipping, returns, refunds, or after-sales questions.