Refund policy

Returns & Refund Policy

CANCELLATION
Order Cancellation

If your order has not yet been processed or shipped, you may contact us to request cancellation and a refund.

Email support@linzore.com with your order number, order email, and cancellation reason. If the order has already entered processing, packing, or carrier handoff, we may not be able to cancel it.

RETURN WINDOW
7-Day Returns After Delivery

For eligible items, you may request a return or exchange within 7 days after delivery, based on the delivery date shown by the carrier tracking record.

To qualify, contact support@linzore.com within the 7-day window and make sure the item meets the condition, hygiene, and authorization requirements below. Requests made after 7 days may not be accepted.

ISSUE WINDOW
Damaged, Wrong, or Missing Items

If your item arrives damaged, defective, incorrect, or missing from the order, please contact us within 7 days of delivery.

Please include your order number, order email, a description of the issue, clear photos of the item, photos of the outer packaging, and a photo of the shipping label.

After confirmation, we may offer a suitable solution such as replacement, exchange, partial refund, or full refund depending on the situation.

CONDITION
Return Condition Requirements

To qualify for an approved return or exchange, the item must be unworn, unused, and in its original condition.

No scratches, wear, deformation, or damage.
No signs of perfume, lotion, cosmetics, or other use.
Original packaging, jewelry box, pouch, tags, certificates, and included accessories must be returned together.

If the returned item does not meet these requirements after inspection, Linzore may be unable to process a refund or exchange.

HYGIENE
Earrings and Pierced Jewelry

Earrings and other pierced jewelry involve personal hygiene. Except in cases of product quality issues, wrong items, or missing items, earrings that have been tried on or worn are generally not eligible for return or exchange.

AUTHORIZATION
Unauthorized Returns

Please do not send items back without confirmation from Linzore customer support.

Packages returned without authorization or sent to the wrong address may not be identifiable, accepted, or processed. In those cases, we may be unable to issue a refund or exchange.

REFUSED PACKAGE
Package Refusal

If there is an issue during delivery, please contact us first for assistance.

Refusing a package after shipment does not automatically count as a successful return. Refusal for personal reasons may cause failed return, added costs, delays, or package loss. We recommend accepting the package and contacting us promptly if there is a problem with the item.

FEES
Return Shipping Costs

Linzore offers free standard shipping on orders. If a return is approved for personal reasons, return shipping costs, taxes, duties, and related fees are usually the customer's responsibility. If the issue was caused by Linzore, we will provide a reasonable after-sales solution based on the situation.

REFUND TIMING
Refund Processing Time

If your refund is approved, the refund will be issued to the original payment method.

After a refund is submitted, banks or payment providers usually need 5-10 business days to complete the posting process. The exact timing depends on your bank or payment provider.

Need help with an order?

Email us at support@linzore.com with your order number and a short description of the issue. We will review your message and help with shipping, returns, refunds, or after-sales questions.